At Hallow Glow, each of our products is handcrafted in small batches, ensuring the utmost care, quality, and attention to detail. Due to the artisanal and personal nature of our candles and soaps, we do not accept returns or issue monetary refunds under any circumstances.

We kindly ask that you carefully read the scent profiles, ingredients, and product descriptions before completing your purchase to ensure the item meets your expectations.

---

Damaged or Defective Items

We take great pride in packaging your orders with the highest care to ensure they arrive safely. However, we understand that accidents can happen during transit.

If your product arrives damaged, broken, or defective due to shipping, please contact us within 48 hours of receiving your package:

1. Send an email to hallow.g.candles@gmail.com with your order number.

2. Attach clear photographs of the damaged product and the condition of the packaging upon arrival.

Once we review your case, we will arrange for a replacement of the damaged item (subject to stock availability) or provide an alternative product of equal value, at no additional cost to you.

Cancellations and Modifications

Once an order has been processed and paid for, we cannot accept cancellations or modifications.

If you have any questions regarding your order before it ships, please reach out to us as soon as possible at hallow.g.candles@gmail.com, and we will do our best to assist you if the package has not yet left our studio.

---

By completing a purchase on our online store, you agree to the terms of this Return and Refund Policy.